I tried to rent a Private Island and the first and only time I clicked =rent property= it told me that the property has already been rented. So I said, "ok someone beat me to it, I'll rent the next one." So I clicked on a different one to rent, clicked =rent property= and it said you have rented this property.
Then I click on "Home" then I click my housing picture and it turns out I have rented both Private Islands. I was informed by a staff member that because I CAN rent more than one property that it isn't a bug and nothing can be done to reimburse me. But how is it not a bug if the first time I clicked rent, it tells me that it has been rented already?? Then come to find out I rented it without my own knowledge.
I paid real life money to buy donator packs to sell just to get a private island. And now I have almost ran out of my hard earned money unintentionally. It seems to me like it is a bug and I expect to get some kind of reimbursement because it was not my fault that the game messed up, I work hard for my money and I would find it highly unprofessional to ignore this issue or tell me I'm just out of luck because of a bug. Please look into this and let me know. Thanks for your time and consideration.
Thank you,
Steve