My two factor authentication is not working. It says its sending a sms message, but I never get it. I've double checked my phone number and it is right. It worked originally when I set it up, but isn't now.
2 factor authentication
Started by Deathletsgo [772542] on in Bugs & Issues.
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- Chedburn [1] Admin
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We're going to get authenticators up asap. Looks like this issue is resolved for now: http://status.messagebird.com/incidents/55rnnl5p6ssh
My two factor authentication is not working. It says its sending a sms message, but I never get it. I've double checked my phone number and it is right. It worked originally when I set it up, but isn't now.
Not getting texts either. Email works luckily.
There was a temporary issue with this. Has it worked for y'all since, or still happening?
Still an issue for you?
I tried to change my phone number it said sending sms. Never received it.
Passing to Chedburn to confirm text was sent.
I believe this was a temporary glitch that has been fixed?
I just tried to remove my number and add it again. It says that it sent a message, but nothing ever came through. If for some reason it's just me having the issue I can disable it for now and try again later.
My torn spouse cannot log on by any method. SMS won't send, his secret question says he's wrong. He has sent an email to George@torn
1339512 Siguror
Should I open a new bug report for him?
Issue not resolved for all users, passed back.
Thank God this is already here! I've been trying to log on to my account all day with no success! SMS won't send, and secret question won't work. I just created this multi to post a bug report about it. I've already used all my attempts at SMS and secret question. Could I get a staff member to message me? I'll give all info needed to verify my account, and hopefully he can remove 2 Factor from it so a I can log in again
https://www.torn.com/account_recovery.php is the automated system that restores accounts now.
Staff does not manually verify accounts.
Perhaps this is a separate issue - one caused by our SMS provider. Are you still having issues now? I've contacted them.
Unfortunately I'm totally unable to replicate - no issues on my end.
sorry but can someone tell me how to make it require the text again so I can test it.
This was me. SMS finally worked. Please delete that multi and please do not throw me in fed for creating it :)
This happens to me sometimes as well. I wonder if it's possible to add Google Authenticator to options for 2FA?
We're going to get authenticators up asap.
Looks like this issue is resolved for now: http://status.messagebird.com/incidents/55rnnl5p6ssh