Account security question

It didnt work. Is there another way?
 
 
 
Thread created on 01:13:37 - 20/02/19 (2 hours ago)
Last replied 03:33:12 - 20/02/19 (14 minutes ago)

I posted this thread earlier and it was closed. I didn't forget my login password. I forgot the answer to the question that grants me access to the security section after I'm already logged on, and go to settings to update my number. Is there a way to reset the question, not my account password. 
 
 
Thread created on 23:28:19 - 19/02/19 (1 hour ago)
Last replied 23:30:57 - 19/02/19 (1 hour ago)


I, 2041640, spent some time away from the game and forgot the answer i set to the question to access the security panel. I wanted to know if there is anyway I can reset the question and/or answer? I was absent about 79 days I think.

I'm afraid the only way you can change your secure question is to successfully complete the Account Recovery (<-- click link) tool. Ensure to enter every available detail to maximise the chance of success.

I would suggest not to create a new report on this every time as well.

Account recovery and unlock have been disabled.

So.. there's no way to reset that question by the staff? It doesn't give any variation where I don't have to answer that question. Instead of two steps, you need two methods. The recovery system asks me the same question I don't have the answer to despite having all the other information required. That's the only reason I can't access the security measure to update my phone number.