Hi
I have a problem with my subscription status. I had an ongoing monthly subscription which failed as the card was cancelled.
After I got the new card I decided to go for an annual subscription. The payment bugged out and it went through twice. I got the 2 years worth of sub status initially which is fine.
However my first monthly subscription wasn't properly cancelled - so it automatically renewed which then reverted my sub status to finish after one month.
Now I only have Donator status as opposed to sub status and I don't want to miss out on the monthly rewards from being a subscriber.
Hope this can be looked into and resolved soon.
Thanks
I have a problem with my subscription status. I had an ongoing monthly subscription which failed as the card was cancelled.
After I got the new card I decided to go for an annual subscription. The payment bugged out and it went through twice. I got the 2 years worth of sub status initially which is fine.
However my first monthly subscription wasn't properly cancelled - so it automatically renewed which then reverted my sub status to finish after one month.
Now I only have Donator status as opposed to sub status and I don't want to miss out on the monthly rewards from being a subscriber.
Hope this can be looked into and resolved soon.
Thanks