Subcriber ran out

Started by Qert [2075642] on 1 Aug 2019 in Bugs & Issues.

8 replies · 128 views · thread synced 23 Sep 2026 · 5 days ago · View on torn.com

About this thread

Posts archived: 9 / 9 posts (100%) · the total is Torn's reply count + the opening post at the last fetch

Counted by TornLife from the archived posts.

Archived posts: 9
Discussion span: 1 Aug 2019 → 1 Aug 2019
People posting: 6
Likes on archived posts: 5
Posts by staff, officers and moderators: 1
Authority score: 57 / 100
Historical score: 29 / 100
Story score: 40 / 100
Engagement score: 53 / 100

Most-liked replies

bogie [148747] Admin · 2 likes · 1 Aug 2019
Hi sorry about that, it seems that PayPal were slow to update your subscription - this shouldn't be an issue in the future. I have manually triggered the subscriber item event for you.

Qert [2075642] 1 Aug 2019, 04:01 TCT · #1 · edited

Self explanatory

Url 1 - Event of subscriber running out
Url 2 - Subscriber is recurring???

https://prnt.sc/oms3mb

https://prnt.sc/oms3is

Missed out on sub rewards this morning :(

Ampheromine [2065865] 1 Aug 2019, 04:20 TCT · #2

Upon checking user's logs, I can confirm his subscription is supposed to be recurring. It renewed last month but not for this month with no log of cancellation or payment failure.

Stewie [1494547] 1 Aug 2019, 11:35 TCT · #3

Looks like you are subscribed now (You have the blue star icon)?

Qert [2075642] 1 Aug 2019, 11:44 TCT · #4

It came through 30 minutes ago, but my subscriber should not have ran out if its recurring? It should automatically continue, yes?

Stewie [1494547] 1 Aug 2019, 11:47 TCT · #5 · edited

PayPal often has a delay before the recurring payment is processed, I believe. Amazon too.

I will pass this over to Joshua to see if there's anything that can be done about the missed rewards, however. I can't make any promises though.

Qert [2075642] 1 Aug 2019, 11:54 TCT · #6

Thanks, so I could potentially have to deal with this problem everything month because of the time of which I bought subscriber?

Banana_King [2242061] 1 Aug 2019, 12:18 TCT · #7 · edited

I had a similar problem. Caught it 2 days ago. Blue star was gone, no notice. I cancelled and resubscribed in time but I'm curious about why this happened.

Cerberus [1525824] 1 Aug 2019, 14:34 TCT · #8

I had this happen last month, but not this month. Ran out for a few hours, but don't think I logged in for the duration that it ran out for:

[image: puu.sh]

bogie [148747] Admin Staff 1 Aug 2019, 20:15 TCT · #9

Hi sorry about that, it seems that PayPal were slow to update your subscription - this shouldn't be an issue in the future. I have manually triggered the subscriber item event for you.