Poker Bug

Hello Staff,

We were playing Poker on High Roller table i won one hand but i got no money.I raised some money just before the timeout and i lost that too.This incident is around 17:40 TC Time.No one get the money and it vanished.
Players details. Dek , Hilde , Marcose , Odin , Sticky,Bill )
Please Resolve it.

NN_Boy won $211,000,000 Pair of Tens [10h, 10c, Ah, 8d, 6s]

NN_Boy bet $274,000,000

The preflop Two cards dealt to each player

Odin-All-Father posted small blind $5,000,000

Hildegarde posted big blind $10,000,000

Sticky raised to $20,000,000

So, I ran through all the calculations for this, for every action since you joined the table with $2,147,483,647 at 16:59:00.

14-12-2019 16:59:00

NN_Boy joined the High Rollers Poker table buying in with $2,147,483,647

14-12-2019 17:47:46

NN_Boy left the High Rollers Poker table cashing out $1,509,483,647

This is the money being credited to your account, which is all accounted for as per the logs...

1737997310	137902	2019-12-14 17:47:52	1	2,109,483,647	109,483,647	-2,000,000,000	/loader.php?sid=holdemData
1737997248	137902	2019-12-14 17:47:46	1	600,000,000	2,109,483,647	1,509,483,647	/loader.php?sid=holdemData

I can send you a log of every action (money related) you made in the game via Messages (not including checks, folds, etc.) and you can check it out to confirm, if you'd like?

Yes Please Share the Log.You can check our chat discussions.I have 1812 million Before playing this hand and after the end of account i left with 1.5 B around while it should be 1.9B or more.
I mentioned the same in chat log and others confirmed that this money vanished.

I've sent you it via a message.

Thanks.

14-12-2019 17:40:09	NN_Boy bet $274,000,000 on Poker with the cards 10c,Ah,4h,8d,6s,10h,2c
14-12-2019 17:40:09	NN_Boy won $211,000,000 on Poker with the cards 10c,Ah,4h,8d,6s,10h,2c

Dear Sir,

Bug is in these two transactions. I won and raised at the same time.It created the mess and i did not get my winning and bet amount back.
You can check my table balance before playing this hand and after winning this hand.
Please Check.

Thank You.

I cannot see table balance, just the actions you made. However, in the logs I showed them (as posted above), NN_Boy won $211,000,000 and then immediately placed a bet of $274,000,000 at the same exact second.

I shall pass this along to Ashev for further investigation. The money they ended up with is correct I believe. Just don't know why that bet was placed at the same time.

Thanks.

Thank you Stewie.
Hoping for the best.

Kindly update the status and Please refund my vanished money which is 485 million. @ashev

Sorry , Take your time.

Dear Developer,

Please check the matter as it is still pending for resolve.
Almost 500mil of mine is stuck in system.