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Bookie issue

Started by AACookieAA [621313] on in Bugs & Issues.

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AACookieAA [621313] · #1

I'm currently posting this with TornTools enabled.

A few days ago the pope died which meant that my torn bookie bets for the Seria A football league got cancelled while waiting for a refund for both of my bets i received the one for my Fiortina game, but waiting a few days for my juventus bet also which never came so my bet was kept on despite the match being cancelled, could you fix this issue as i have received the event that the bet was still infact on despite the suspension of play, i would have understood if both bets were rescheduled for today (which they were) but if that were the case why did 1 bet get refunded and 1 didn't? in short i'd like my money back for this issue

dimochkin [2430831] Admin Staff · #2

Hi AACookieAA,

 

According to Bookie Policies :

 

Football Settled on 90 minutes of play plus any added injury or stoppage time. Extra-time and penalty shoot-outs are not included. Postponed matches are void unless rescheduled and played within 48 hours of the original kick off time. 

 

Your bet on Cagliari v Fiorentina was refunded because the match was scheduled to kick off at 2025-04-21 13:00:00 TCT but was postponed and rescheduled to start at 2025-04-23 16:30:00 TCT.

 

On the other hand, Parma Calcio 1913 v Juventus was initially scheduled to start at 2025-04-21 18:45:00 TCT and then postponed and rescheduled to start at 2025-04-23 16:30:00 TCT which was within 48 hours from the original kick-off time. That's why both of your bets remained valid. 

 

Thank you.