I bought a 10 donator pack a few days ago, but it never came. I waited days for it, and then I recently bought two more. I immediately received them two on October 1st, but I'm still missing this specific one. Specific details are in images, as well as proof of purchase and proof that I never received it on the specific date of purchase (which I think was around September 29th). I think I tried buying it on Torn PDA on that date, and everything just worked well except for the receiving part. However, when I tried using Torn PDA again, it wouldn't let me access the Google Play thing, so I guess I misremembered and still used the Torn App itself. So maybe I didn't buy this one from Torn PDA, but it's the only reason I can think of regarding why I didn't receive the 10 donator pack.
If you're in a faction, then put most to all your money into your faction account. You may have to ask your faction leader(s) or money management (if your faction has that) for it back when you need it, but this is the only way to keep your money safe without buying receipts or something else and then reselling them later on, both from the player market. After awhile, the mug attempts may stop, though they could always start up again.
I don't know if I'm on a mug list or have been once or more, but I have experienced getting mugged constantly several times once I reached certain levels or shortly before and for sometime after a faction war begins and ends. Therefore, I know how it's like, but players don't do this for the fun of it, just the money, and if they keep failing to get money from you, they'll see you as a waste of their energy. Changing your name won't help if they're just picking random players to mug on a list of similar skilled players or if your ID is on a list of some sort that they use.
If anything, changing your name is considered pretty much useless since the developers set up this game in a way so that it's impossible for low level victims to hide from high level bullies (something currently happening regarding one of our faction members, but nothing you need to worry about, even if you're in it). I wish there was a way to completely block them on something to prevent them from seeing their account anymore, but anyway, your case is just about being mugged. Therefore, you don't need to think about any of that. Just do what I mentioned, and you shall be fine.
And if you need money to pay your bills, do the following:
Take out a loan from Duke.
Use the loan money to pay your bill(s).
Ask your faction leader or whoever to transfer money from your faction account to you and immediately use it to pay back the loan.
And do indeed put all money your earn from doing anything into your faction balance or use it to help pay back a loan immediately upon getting it, or immediately start a travel if you're going to use that money to buy something overseas.