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Overcharge on Subscription

Started by Deadman [1673230] on in Bugs & Issues.

4 replies · 133 views · thread synced · 7 days ago · View on torn.com
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Deadman [1673230]

I been in talks with clansdancer through messages about this and nothing has gotten done, figured this is my next step followed by reporting it to paypal but i would rather keep it at game level if possible. So here it goes.

i was charged 40.48 on my credit card, originally it was 40.88 but when the statement came out .40 was a foreign charge so im fine with the foreign charge since thats my credit card doing it. but here it shows on my credit card
06/26/1406/26/147419881J1QQEG0750PAYPAL *TORN COM 35314369001 GB$40.48
I log into paypal and this what it shows under transaction details:
[image: www.paypalobjects.com]

Transaction Details

[image: www.paypalobjects.com]
[image: www.paypalobjects.com]
[image: www.paypalobjects.com][image: www.paypalobjects.com][image: www.paypalobjects.com]
Recurring Payment Sent(ID #8HS98400X95486229)View Details
You can see all of your recurring payments on theMy preapproved payments.
[image: www.paypalobjects.com]
Merchant Name:Chedburn Networks LTD
Merchant Email:[email removed]
Merchant Information
Customer Service URL:http://www.torn.com
Customer Service Email:webmaster@torn.com
Total amount:-$4.85 USD
Amount:$4.85 USD
Tax Amount:$0.00 USD
Ship Amount:$0.00 USD
Fee amount:$0.00 USD
Net amount:-$4.85 USD
Date:Jun 26, 2014
Time:04:16:00 PDT
Status:Completed
Subject:Chedburn Networks LTD
Funding Type:PayPal Balance and Credit Card
Funding Source:$40.48 USD - Visa Credit Card XXXX-XXXX-XXXX-6023
This transaction will appear on your bill as "PAYPAL *TORN COM".
Now you click under view details and this what i get:

Subscription details





Active

MerchantChedburn Networks LTDVerified|[email removed]

Profile start date Oct 25, 2013 | Profile ID No. I-13K60ACBL5U3[caption]Payment details[/caption]
Payment typeAmount due each cycleTotal cyclesRemaining cyclesCycle frequencyAmount sent
Initial Payment$0.00 USD------$0.00 USD
Regular Recurring Payment$4.85 USDIndefiniteIndefiniteMonthly$43.65 USD
Total $43.65 USD

Billing details


Item nameTORN Donatorship
userid: 1673230

Next payment dueJul 26, 2014

Last payment dueIndefinite - continue until canceled

Add payments that failed to next billNo





---------

So my question is how does it show $4.85 then go to $40.48 then show $43.65 on a complete different page?
Chedburn [1] Admin Developer

We've had three payments from you in total, all of them are for $4.85. The exact amount we've actually ever received from you in the past is $13.29. There's no indication or record on our side that you were ever charged more than this. I empathise with you - it looks like you'll have to email or call up customer support - I suggest calling them. They'll be able to explain to you why they took that extra money for themselves, or whether a mistake was made.
Deadman [1673230]

it just seems weird that i been charged fine every other time and then respo gets released and i get overcharged. i tried emailing and havent had success with it. sent an email to payments@tornand earlier triedwebmaster@tornso i can see if that email link i get something. But calling might be the best option. It might not be anything to do with torn might have been a paypal error over charging my credit card, i dont know.
Chedburn [1] Admin Developer

It was 100% certainly a PayPal error, you'll need to contact them through their website rather than our email addresses - we can't do anything about it. We never received the extra funds in order to refund you.