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Torn City Lag

Started by BoringGame [1969047] on in Bugs & Issues.

39 replies · 465 views · thread synced · 9 days ago · View on torn.com

Posts archived: 40 / 40 posts (100%) · the total is Torn's reply count + the opening post at the last fetch

Td3h [1785428]

I've been experiencing this severe lag as well and have timed out twice in large poker pots because of it.
Chedburn [1] Admin Developer

We're waiting on some more hardware to arrive - a few replacements for bust parts. We'll also be adding a few more web servers. Currently it's not too bad though, a bit of lag for a few days never hurt anyone!
Td3h [1785428]

While it's good that the servers are being upgraded and fixed, I lost roughly somewhere between 50m and 200m and saw other people on the poker table lose alot more because of the random, unpredictable lag spikes causing time outs.
BoA_CTNT [737529]

This has been on going for years. While it may require a lot of hardware etc... to make it non lag. They should easily pick up the low hanging fruits for example auto fold hands instead of kicking from the table and get mugged. That should not require more than few well written lines of codes.
Lennart [1875881]

The server seemed to crash at midnight (TC Time), just when I was training. I certainly did not lose as much as 50 or 200m, but it did feel really frustrating to be unable to spend my Energy whilst I saw seconds passing by.
This lag returns every now and then, and I just can't seem to be able to do anything when it happens.
Ohadik [424017] Wiki Contributor

The best part about all of this is that it takes 10+ seconds to do anything, but when you click on the server page they all show green with 0.2-0.3 response time... surrrrrreeee! lol
Abroadovich [1481808]

I only experience this everytime I am connected to App3 server. App2 works like a charm.

Ask App3 to take lessons from App2 so he can learn to be a good server.
mirkofodor [466353]

bad RFC on App2 when tried to do OC.. heavy lagging yesterday when i tried to accept mission (like 20 minutes after torn midnight time) with bad gateways and stuff that usually happen.. i was connected to App1 and i tried to logout and re-login hoping i'll get on another server but for 10x in the row i always got back on App1. also on page where you get when you click servers App2 and App3 were green where App1 was red/orange but with mouse-over couldn't get info why there's a difference in color and why i can't get on another server other than one that is lagging badly.. hearing there's new hardware being ordered to speed up servers i do hope once applied they will finally work-run smoothly.. but that's yet to see
mirkofodor [466353]

a *bit* of lag that cause someone to lose *some* millions in cash or energy that you have to wait for hours to build back up should be compensated just because it's something that it's stuff that *never hurts anyone* so it would be a nice and fair way to say - thanks for understanding and sorry for inconvenience..
mirkofodor [466353]

they are randomly lagging obviously and even admins either don't know why or don't tell why.. but heavy lagging and timeouts followed by all kind of 50* errors started kinda when they introduced that new *testing on live* territory thing

.. edit.. when i tried to post this game just casually logged me out.. (was connected to App3, now on App1)
Turmoil [1602605]

"Never hurt anyone"?? HUH? It certainly is hurting your present players. It certainly is hurting your new recruits when they realize that they have to "get used to" a game that is unreliable and then they make the decision if they want to log in again or not. I have been with the game long enough to know that this is a common event to have huge lags in the game. You seem not to appreciate the same gaming experience as your clientele. For us it severely inhibits the pleasure of the game, for you it is just status quo.

Thank you.
mirkofodor [466353]

*For us it severely inhibits the pleasure of the game, <bold>for you it is just status quo.</bold>*

it seems more like a cash cow and i wonder without any cash flow would he still feel the same about *never hurt anyone* thing he said
Chedburn [1] Admin Developer

You can see the graphs yourself in 'City Hall'. It's "Site load time" and we've just added a new graph called "Slow queries". The lag you're experiencing should match up to the "Site load time" graph - please confirm?

The issue is web-server related, two are having issues causing us to rebalance the weights on each one while we wait for hardware replacements. We're also adding 3 more app servers. All should be done over the weekend I expect.

The random log-offs are caused by us when we change the distribution of users on each web server.
Turmoil [1602605]

Server not found

Firefox can't find the server at www.torn.com.

Check the address for typing errors such as ww.example.com instead of www.example.com
Chedburn [1] Admin Developer

Looks like this is now resolved with the addition of the new webservers!

There is still a window of lag each midnight, but we've located the cause and need to rebuild a system slightly to solve it. Shouldn't take longer than a week or two.
mirkofodor [466353]

just an update but probably goes along with what you've said with still having some lagging - where everything else running smoothly attacking/forums run pretty laggy and slow. hopefully all will be smooth in a week or two as you've said