Hello! I have two problems:
1 - I'm not receiving the SMS message with the verification code to login on unauthorized devices. I can only access Torn from the two places I did verify first, when I configured my security settings.
2 - I can't acess my security settings with my security question because I can't remember the exact wording I used in the answer.
Can someone hell me out in this? I can send the security answer and an officer could check it. About the first problem, I don't remember if there's an option for restoring your verification number to see if it works out, dunno why I'm not receiving the messages.
https://www.torn.com/account_recovery.php - Secret answer can be reset from there.
Will pass up to confirm that texts are getting sent from our end.
I think you might need to check your mobile number once you regain access.
I'll mail it to you. It worked for the first few times I had to get the authentication, but some weeks after, when I went to login in another computer, it didn't work. I tried at some other places, nothing still.
And now, after reseting my secret answer, it's giving me error again, and I'm sure it's identical to how I typed it before.
I actually tested it when I reset it and it worked, now it doesn't anymore.
Could it be an accentuation issue? It has this character "~", dots and spaces.
Will pass this over for Dmitryz to check.
Regarding the SMS messages:
"It looks like the SMS on the 31st was due to a network failure at the local operator's side, they had issues delivering across to the main Brazilian providers during the evening of the 31st and this was resolved by switching to a back up on the 1st. There should be no further issues with live sending to this phone number based on that. The other sample looks to have been successfully delivered though, the provider sent back a successful timestamp for that one. "
I see, thanks. Didn't receive an event for this post. I'll try to reset my account again and see if creating a secret answer without accentuation will last.
Edit: Your account can't be recovered right now :(
Hello, there had been made some changes with encoding that were causing the issue for some users. This has been fixed. Thanks.
Thanks! Any new notice with the phone 2FA?
Edit: Indeed, the secret answer is okay now.
Re-did the phone number thing and it sent the code just fine. I'll keep testing to see if the same problem happens again.