Donator status removed

Started by Fruitburst [2162092] on 29 Sep 2018 in Bugs & Issues.

10 replies · 89 views · thread synced 23 Sep 2026 · 12 days ago · View on torn.com

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Discussion span: 29 Sep 2018 → 29 Sep 2018
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Fruitburst [2162092] · 2 likes · 29 Sep 2018
Solved. Even though the payment was preapproved it was still pending. Cancelled it. Dont know why I didn't just check it in the first place... or why it didn't just go through.

Fruitburst [2162092] 29 Sep 2018, 12:53 TCT · #1 · edited

Hi,

I don't know where to post / who to talk to about this. So I'm unsure if this is the correct place.

I currently have a recurring monthly payment for Torn Sub but as of today It was removed ?

https://imgur.com/unYzMn8

DeKleineKobini [2114440] Committee Committee 29 Sep 2018, 13:22 TCT · #2

It could maybe be that the payment is still pending?

Fruitburst [2162092] 29 Sep 2018, 13:22 TCT · #3

I've already been subbed for a month...

Stewie [1494547] 29 Sep 2018, 13:26 TCT · #4 · edited

Please can you try refreshing your icons as from your screenshot it says it is active.

Preferences > Icon settings > Refresh icons

Fruitburst [2162092] 29 Sep 2018, 13:35 TCT · #5

Done, But I only have 100 max energy instead of 150.

Fruitburst [2162092] 29 Sep 2018, 13:46 TCT · #6

This is actually frustrating since I had payed the 4.85 yesterday...

Just decided to cancel sub and redo it.

Stewie [1494547] 29 Sep 2018, 13:46 TCT · #7 · edited

Interesting.

I think it might be possible that there's either some kind of delay in the payment process, if your recurring date was today? Another possibility is it could have failed (and wasn't charged) and Chedburn might just need to cancel the pending process.

I'm sure a member of Staff can have it passed on to be looked at. :)

Edit: Looks like you have solved it yourself though I think...

Fruitburst [2162092] 29 Sep 2018, 13:53 TCT · #8 · edited

Yeah... solved it in a stupid way.

Edit: Seems my link was broken... https://imgur.com/a/wv7Rlxd

RatedR [72498] 29 Sep 2018, 14:45 TCT · #9

so, your issue has been resolved?

Stewie [1494547] 29 Sep 2018, 16:14 TCT · #10 · edited

Well, not really, because if you look at his screenshot - it appears he has been charged twice? If that is true, that extra should be refunded or something..

Although, he really shouldn't have attempted to re-do it himself. :/

Fruitburst [2162092] 29 Sep 2018, 22:41 TCT · #11

Solved.

Even though the payment was preapproved it was still pending. Cancelled it.

Dont know why I didn't just check it in the first place... or why it didn't just go through.