I need staff! Who do I contact?

Replies to this thread are not routinely monitored, please read below to properly direct your questions.

Have you ever had a question for staff and not known who you should contact? This guide will hopefully help point you in the right direction! All staff are here to help you out with general knowledge, answering your questions, and making sure that the game is a fun and safe environment but with different levels, come different responsibilities and abilities.

Please note that if someone is breaking the rules, you are best off reporting them using the report button on their profile. This will add it to a queue so it can be dealt with in the order that the reports come in and by the appropriate level of staff.

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If you have a bug to report, you can do so in the bugs and issues forum (with the exception of game-breaking bugs, please see below for that)

To see the list of current staff and their role, click the staff link at the top of your page on desktop or in the hamburger menu on mobile.

Helpers - as the main point of contact for new players, helpers are your go-to for any questions you may have about the game. They can help you figure out the game interface if you’re brand new and need a helping hand, or you’ve been playing for a while and have a question that you have been searching for an answer to.

Moderators - the next step up the rung, mods have much the same responsibilities as helpers with a few behind the scenes differences.

Officers - most of an officer’s work is behind the scenes, but as they have all gone through the ranks, they can help you with questions as well. While all staff can answer questions about the rules, officers are generally the most experienced staff and have ample experience in this field.  IceBlueFire and Velthir are designated script moderators and can answer any questions you may have regarding the scripting rules.

Admins - as the most visible members of staff, bogie, CloudJumper, and PrincessJulie deal with the highest level issues. If you think you’ve found an abusable, game-breaking bug that you don’t want to post in the forums, you can mail it to bogie. If you are unsure about something being a bug or not, CloudJumper is the go-to guy. You should contact PrincessJulie if you have an issue with the behaviour of a staff member or you believe your report was incorrectly handled.

Developers - Developers won’t respond to questions.

FAQ

I have a donation issue, who should I talk to?

You should email payments@torn.com

I have a gambling problem, can you limit my access to the casino?

You can now do this yourself in your settings. Bans start at 7 days, you can unlock longer durations by completing the shorter ones. Once the ban is in place you won’t be able to reverse it if you change your mind. You won’t have access to any part of the casino, including the wheels or the slots. This means that if you get a mission that involves the casino, you won’t be able to complete it. You can learn more about Casino Bans here.

I want a family member to join the game but I don’t want to be fedded for using the same IP

Two people in the same house can play without any problems, even using the same computer or device. You can help each other out and play together as long as one account doesn't exist just to feed the other. If you are the same person it is easy to tell and will result in the multiple account being deleted and the main account put in federal jail.

Someone messaged me pretending to be my faction leader/spouse/director on another account, what do I do?

Contact any online officer or community manager. If none are online, then contact a moderator or helper.

My friend has been fedded! Can you tell me why/if they’ll be released?

Unfortunately, staff will not comment on why another account has been placed in federal jail. For privacy reasons, the only place it will be discussed is in the federal jail report that the player will see when they log into their account.

I want to work for Torn, who do I contact?

When we are recruiting volunteer helper staff there will be a post in the announcement forum with the details of how to apply. If you are looking for a career as a developer please consult the listing here.

I want to report someone but I don't want to waste staff time/get in trouble if I'm wrong.

Please report them regardless. Staff would rather spend a bit of time checking a suspicious account and have nothing wrong than to let actual cheaters get off free.

I was in fed and my discord account was banned from the Torn server, can I rejoin after getting out?

Any member of staff should be able to help you get your account unbanned. Discord mirrors the start of our bans but doesn't check for people being released.

I still don’t know who to contact, what do I do?

You can message anyone on the team and we can either answer your question or direct you to someone who can.