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Newsletters are not coming in since 39

Started by Wookard [26845] on in Bugs & Issues.

3 replies · 67 views · thread synced · 3 days ago · View on torn.com
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Wookard [26845] · #1
You were emailed a seasonal newsletter: Torn City Newsletter - Spring 2023
1 DAY AGO
18:30:06 - 14/05/23You were emailed a seasonal newsletter: Torn City Newsletter - Spring 2023
4 DAYS AGO
06:30:08 - 12/05/23You were emailed a seasonal newsletter: Torn City Newsletter - Spring 2023
3 MONTHS AGO
16:45:06 - 18/01/23You were emailed a seasonal newsletter: Torn City Newsletter - Winter 2023
6 MONTHS AGO
13:30:07 - 25/10/22You were emailed a seasonal newsletter: Torn City Newsletter - Autumn 2022
I have checked my email and from talking with people in my faction, it looks like I have not gotten a newsletter since the 39th edition.

I just tried a few times this week to do a resend and I am not seeing anything my Inbox or Junk.

Not sure what is causing this.
CloudJumper [1636201]Staff · #2
This is because the email provider that you are using is aggressive about mail filtering, we have had similar complaints in the past and we took some steps to partially resolve this issue. I will recommend you to double check your spam/promotions/trash folder to see if it was auto-filtered. Secondly, try adding george@torn.com to your safe sender list and try re-sending the newsletter to see if it work.
Wookard [26845] · #3
I was able to sort out as your recommendation

I found that george@torn.com got put in my blocked senders

Added to my safe sender list and the 42nd Newsletter arrived.

Thanks!