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Subscription Payment Problem

Started by RealTeel [3008047] on in Bugs & Issues.

7 replies · 79 views · thread synced · 7 days ago · View on torn.com
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  • CloudJumper [1636201] · 1 likes ·
    For any payment/donation related query, please write an email to payments@torn.com including your Player ID. You will get a response within a business day in most cases.
RealTeel [3008047] · #1 · edited

I am a monthly subscriber on Torn. If the payment goes through automatically the first time, I have no problems.

 

If the payment doesn't go through the first time, I have to cancel my monthly subscription and resubscribe, this is also fine. 

 

But when I select "cancel" it brings me to a PayPal login screen, and I don't use PayPal. I even created a PayPal account and it says I have no active recurring payments. 

 

So then I have to email staff, have them manually cancel it on their side, so I can resubscribe each time. 

 

It's a minor inconvenience, but I feel like the "cancel subscription" button shouldn't be bringing me to PayPal login screen if I didn't subscribe with PayPal. 

 

Edit: or if my monthly subscription payment doesn't go through, it should allow me to "resubscribe" as simple as buying a donator pack. If this is by design, I apologize. 

bogie [148747] Admin Staff · #3

18:29:01 - 06/01/25 RealTeel created a new 4.85 USD ($4.85) monthly PayPal subscription

 

I dont know what else to tell you.

 

I assume you used a guest account to do this? We're replacing this system shortly anyway so it won't be a problem going forward if you repeatedly do this, but in future just use an account? 

SamTaffez [3265376] · #4

I have the same problem. Id like to cancel my subscription and waiting for a new system is not going to work for me. I need answers

RealTeel [3008047] · #5

I agree. I have stopped subscribing completely for now, which sucks. I have 200 days of donator status stacked from referrals.

 

I would love to give Torn my money but don't want to email each time to have to cancel and resubscribe. Lol

Legdawen [3820729] · #6

I am having this issue. Want to switch to a yearly because I plan on sticking around. Sadly it wrong let me cancel my monthly . So i can’t be yearly any advice

CloudJumper [1636201]Staff · #8

For any payment/donation related query, please write an email to payments@torn.com including your Player ID. You will get a response within a business day in most cases.