Torn Friends,
I'm getting pretty frustrated about an experience with the guy running payments@torn.com.
I'll summarize the problem quickly, then paste our unhealthy back and forth below.
- Bought a donator pack with crypto. Money is spent
- Received confirmation number
- Did not receive donator pack
- Contacted payments@torn.com, he has no record of the transaction
I've still not received the single donator pack.
It should be clear that I won't be back to the game.
I'd like to just have a refund at this point.
Below is the email correspondence between me and Joshua, Torn Community Manager, ID: [148747]
____________________
From Me: March 11
Paid for donator pack with order number 34972905 but did not receive.
TheStigDriver [4158725]
From payments@torn.com: March 12
Hello, I do not recognize this order number - was this with Googleplay? There should be an order number beginning "GPA."
From Me: March 12
This is a bad experience.
I've attached all the things that your website asked me to keep.
Order number 34972905
[two jpgs and one mp4 of the transaction were attached as evidence that I've spent my money]
From Me: March 12... 5 business hours later
This is very frustrating.
You only have three payment methods.
Paypal, Amazon, cryptocurrency.
How do you, the maintainer of payments@torn.com, not know this?
I've done above and beyond what a smart person would have asked of me to prove my purchase.
This is not fun. This is annoying, it is proving to be a mistake to have even started playing this game.
From payments@torn.com: March 13
We also offer Googleplay payments via the Android app which is what I was querying.
The payment here appears to be expired and never reached us, you had potentially sent this through after it had told you the payment option was no longer available and had expired - if you reach out to Coingate support they may be able to assist if the funds were sent to them.
From Me: March 13
You are now putting it on me, the customer, to track down why and where your payment system failed.
Take a look at the user experience from my perspective.
You'll have to remove your head from your ass in order to understand it:
- I went to torn.com
- I clicked buy with crypto
- I bought, the money is spent
- I got a confirmation number
Now you are tasking me to go hunt down your third-party payment processor to figure out why they aren't giving you the money spent on your website?
It is not my responsibility to fix this.
FFS what is wrong with your judgement?
I didn't "potentially" send anything through.
I paid for a donator pack, when prompted, with my wallet.
I am not going to go write emails to your contractors to ask them why they aren't sending your money, earned on your website, to you.
WTF even is this?
Mentions: bogie [148747] · TheStigDriver [4158725]