I have opted in for email subscriptions once I joined torn more that a year ago, however any message from torn (except for auth code ones) have not hit my email.
I have checked spam folder too.
Can you investigate why I cannot receive any?
Thanks
Subscription does not work
Started by Kubow [3609145] on in Bugs & Issues.
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I have requested to resent 20 mins ago. Can see in the torn log:
13:45:04 - 21/03/26 You were emailed a seasonal newsletter: Torn Newsletter - Spring 2026
Closely watching all the email content, its seems to be stuck somewhere
Have you done a search of your email for mails from george@torn.com? Also, please add that email specifically to your safe senders list.
Yes, I have only the auth codes being delivered but not anything else (from george@torn.com) - it is on my safe senders list too.
I have initiated support ticket with email provider, though I'd approeciate a bit more details about the message. I have just this:
13:45:04 - 21/03/26 You were emailed a seasonal newsletter: Torn Newsletter - Spring 2026
but not the exact time the email was actually sent.
The newsletter has been sent from our end at the exact timestamp that is mentioned in the logs. If it is not working out for you, I am afraid you will have to use some other standard email service provider (you will have to change the email address associated with your account). The niche service providers ones such as yours often cause issues that are outside our control to handle.
Thanks!