All chat tabs are stuck at loading then times out with Failed to fetch channel information.
Chat does not load
Started by Illusive_ [2757057] on in Bugs & Issues.
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Can you replicate the issue in Incognito window with all of your scripts and extensions turned off?
replying in incognito still cannot load chats
Are you using any VPN, Antivirus or are on a monitored network (like at work place)? You do not have any account level issue that I can see, chat is working fine on your account for me. You can try another browser as well to see if that helps.
I turned off all my firewall settings issue persists, I am using a VPN, I just whitelisted the domains api.torn.com and torn.com to go through my WAN IP instead, will report back.
I bypassed my firewall and went directly to the WAN IP still is blocked, I tried my mobile phone data connection and that worked. I have a static IP for my network at home's WAN.
I do have a business internet @ home, maybe my IP triggered something?
Just checked my mobile and it went down just now too. even on mobile data, fraction chat and work chat works but some of the tabs of player chats don't load. checked again and things worked on mobile not sure why it was intermittent.
You will also need to whitelist sendbird because that is what the backend of chat is using.
whitelisted sendbird.com and sendbird.io to my WAN IP not VPN, ill leave this be for now and report back in a week if issue still persists,
Can I get a IP review for the services that the chat system uses? below is the IPs that are being used on my end to access torn, I think songbird got triggered when I was messing with my DNS servers awhile ago, like what traffic should my DNS come from and it triggered some flag from their services.
[IP address removed]
[IP address removed]
Same thing is happening to me. I can’t use faction chat. It says “Failed to fetch channel information”.
Even if you were blocked by Sendbird specifically, there wouldn't be anything we, as Torn, can do for you there. I am going to mark this report as closed as this is clearly something on your end and not a global issue.
Thanks!