Skip to content
TORNLIFE More

Newsletter didnt give reward

Started by Godofalltwitch [4113686] on in Bugs & Issues.

15 replies · 73 views · thread synced · 3 days ago · View on torn.com
About this thread

Posts archived: 16 / 16 posts (100%) · the total is Torn's reply count + the opening post at the last fetch

Counted by TornLife from the archived posts.

Archived posts
16
Discussion span
→
People posting
7
Likes on archived posts
6
Posts by staff, officers and moderators
6
Authority score
58 / 100
Historical score
33 / 100
Story score
46 / 100
Engagement score
61 / 100

Most-liked replies

  • serhiid [2307949] Admin · 1 likes ·
    Seasonal newsletters are based on email addresses only. The system matches users by email address and a unique code from the bonus link.
  • serhiid [2307949] Admin · 1 likes ·
    Email address that you tried to use is belong to god__of__all [2990556]
  • WaywardSquid [2330087] Officer · 1 likes ·
    It does appear that the newsletter didn't trigger an energy increase for you. Passing to Serhii, thanks! 20625043310 4113686 2026-09-19 15:50:03 Energy 0 5 5 /newsletterBonuses.php?bonus=AUTUMN26&email=[X]type=energy 20624994979 4113686 2026-09-19 15:46:10 Energy 150 0 -150 /gym.php?step=train&rfcv=[X]

Mentioned in this thread

god__of__all [2990556] ×1

Godofalltwitch [4113686] · #1

Hi! I clicked on claim energy on the latest newsletter, it took me to the claim page but didnt provide any energy (or nerve i checked incase I may have miss clicked). At the time my energy was at 0 so shouldn't be because of the cap. Attaching screenshot for the same [image: snipboard.io][image: snipboard.io][image: snipboard.io]

 

 

Thanks for viewing the bug report, please let me know if you need anything else to help with it! Thank you and have a nice day!

Eldlyn [2629453] · #3

The image of the logs shows the time of the screenshot (15:49:51) and the last log (15:46:10.)  The first image shows that states the bonus was claimed at 03:47 P.M. or or 15:47, which is in between those two times.

 

https://www.torn.com/forums.php#/p=threads&f=19&t=16603290&b=0&a=0&to=27907658

There was a previous thread with the same issue, so it's possible this may apply as well, but I can't say for certain if that's the case.

Mentions: AUTUMN26 Newsletter failed

WaywardSquid [2330087] Officer Officer · #4 · edited

It does appear that the newsletter didn't trigger an energy increase for you. Passing to Serhii, thanks!

 

20625043310 4113686 2026-09-19 15:50:03 Energy 0 5 5 /newsletterBonuses.php?bonus=AUTUMN26&email=[X]type=energy  
20624994979 4113686 2026-09-19 15:46:10 Energy 150 0 -150 /gym.php?step=train&rfcv=[X]
IndyCision [2597200] · #5

Posting to follow this thread as am interested in this one - Looks like an issue with it being processed the same time as a natural energy ticket (similar to the old issue with revit triggering the same time as the energy tick)

Godofalltwitch [4113686] · #6

It doesnt show that I have used to newsletter in the logs but when I try to claim it again through the newsletter it says that I have already claimed it. There us the screenshot of the log you wanted, thanks and let me know if anything else is required from my side [image: snipboard.io]

IndyCision [2597200] · #9

If that had been the case, surely it wouldn't have logged it against his account?

Or is it that it checks the email from the link at the point of applying it and only gives the results if the email still matches, so if someone changes their email after a newsletter has been received, it effectively invalidates the old one so you need to re-request it to your new email?

serhiid [2307949] Admin Staff · #10

Seasonal newsletters are based on email addresses only. The system matches users by email address and a unique code from the bonus link.

IndyCision [2597200] · #11 · edited

OK - So doesn't that mean he must have also clicked on the "right" link in the right email 3 minutes later in order for that entry to appear in the logs for his account that WaywardSquid posted above, but that it gave no energy when he did?

(And then took a screenshot from the initial "wrong" email again, just to add to the bug report)

 

Edit: As the screenshot has the newsletter used at 15:47, but his account log has it being applied at 15:50

CloudJumper [1636201]Staff · #12

Yeah, looks like you are trying to open the newsletter sent to your other email address that is associated with your previous account. Please check the correct account.

 

Thanks!

CloudJumper [1636201]Staff · #15

Yes, just check that you are viewing the inbox of the email address associated with your current account, the one that you use for logging in.