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Before paranoia sets in about donator packs

Started by RadarLionHeart [3252773] on in Bugs & Issues.

4 replies · 148 views · thread synced · 10 days ago · View on torn.com
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RadarLionHeart [3252773]

Ok, I'll try to be as accurate as possible to help y'all get to the bottom of this before my nerves get the better of me worrying about a potential account ban for a glitch that I don't know if it does exists or not but I don't have the attention span to read the requested page and still remember everything for this report, let alone remembering to actually report it, so here goes:

-I currently have only ever played on my phone

-I was logged in on the phone app

-I noticed a discord announcement at the top of my phone for the NPC attack on Tiny

-since I don't have Tiny saved as either an enemy or friend (I will ASAP now) I clicked the link in discord

-the link didn't open up in the phone app though, it opened up in my Google Web browser

-this prompted me to do an email verification 6 digit number code

-i did and it then logged me into Torn through the Google web browser on my phone (while the games phone app was still running, I hadn't closed out of the app)

-unfortunately the link didn't take me to anything I recognized but I'm sure that's more my fault and so I clicked the (all running apps) button to switch back over to the games phone app version

-so now phone app is being used and Google is in background 

-i noticed a faction member needing a banker to send them 300k in the faction chat but to no avail and I was knowingly fresh out of donator packs

-so I clicked the city tab, followed by the donator house tab and then the 'get it on Google' button/tab link

-I then chose the $100 (American currency) for 25 donator packs option

-I can't honestly recall if the 1 click verification popped up or not because I was in a rush trying to get the packs to sell 1 so I could send the 100k requested

-then instead of the normal 'Thank You' page, it had taken me back to a previous page

-I sat and waited for a bit for either the thank you page or the email notification verifying the purchase

-neither came so I checked my inventory (because I swear like normal the 1 click verification had popped up and I looked to make sure the card being used was my personal bank card and not my joint bank card with my fiance) and the 25 donator packs were there

-my heart sank, I checked my drop down menu for an email but didn't have one

-so I opened this bug window

-then I completed the original intention behind the purchase and sold 1 donator pack at the pawn shop so I could send my in game friend/faction mate the 100k

-Somewhere in there (either before or after helping my friend) I clicked my 'log' and saw it say the word 'null'

-so I switched to this bug report tab and started to recount the events in here

-upon recounting the events I realized maybe it had something to do with my account still being logged into on the Google Internet browser as well as the phone game app and so I closed the game tab in Google and then closed out of the Google app

-I didn't want my account banned or y'all to think I was trying to sell a donator pack quick before you noticed it to have 1 for free or whatever and so while writing this (and after closing Google tab and app) I went through the $100 purchase process again and everything worked out on both ends.. I got both the in game thank you page and an email verification of the purchase

-I'm not a thief or a beggar, I now have 49 donator packs but have only paid for 25 of them so if you could please remove 25 donator packs from my account (since I sold 1 as explained) I would appreciate it

-also, this all transpired on the same Internet connection as I was at home and on homes WiFi and also only on my cell phone

CloudJumper [1636201]Staff

Can you please check your payment records to see if you were charged twice or not? Because on our end, it looks like two distinct purchases were made and you have paid twice for it.

RadarLionHeart [3252773]

Ok well it shows up twice in my points history and I can see a unique transaction ID for each:

GPA.3301-2344-7312-92805

GPA.3395-0919-2315-05322

But I'm not BSing you. On the in game log it says 'null' for what should be that second GPA number listed but it does reflect the proper $ amount so I suppose I'm no longer worried about it but over the weekend I'll make the hour long trip to that bank to check. I'd check online but I can't see my account online for fraud purposes in case someone steals my phone or the data off it. Until then, thank you for your time, patience and honestly.

CloudJumper [1636201]Staff

I will ask Vadim/Serhii to check the log issue where it says null. But otherwise, everything looks okay from our end.

 

If the second purchase was unintended and you want a refund, please send an email to payments@torn.com and Joshua will be able to assist you with that.

 

Thanks!

RadarLionHeart [3252773]

Ok well if it looks good on your end I'll spare myself the trip to the bank.. it's not exactly close to my current address. Anyway, although it wasn't immediately intended it would be an anticipated transaction so I'll leave it be. Thanks again and with this now resolved I can close this window as the app only allows me 5 windows..

Thank You!